FOLLOW THE STEPS BELOW TO TROUBLESHOOT CHECKOUT ISSUES
1. Save your design(s)
2. Sign out of your account
3. Clear Your Browsing History, Cache, and Cookies.
4. Close your Browser.
5. Relaunch your Browser, Navigate to our site, and sign into your account.
6. Begin the checkout process again
PAYMENT ISSUES
If you have tried steps 1-5 with no luck, the next step is to contact your bank/financial institution. Atomic cannot assist with payment issues/declines. Here are some talking points to address the issue with your financial institution:
Card Declined: Ensure your card details are correct and that you have sufficient funds.
Payment Gateway Error: Try a different payment method or refresh the page and try again. You may have a default card in your digital wallet, that is a payment method we don’t accept. Please check all payment details. We only accept Visa, Mastercard, and Discover.
Authorization Hold: Depending on the type of card you are using their may not be enough funds avaliable to complete your purchase
Security/Limit Restrictions: Some payments are blocked for security reasons. Ensure your billing address matches your card details.
Pre Paid Cards or Gift Cards: If you have issues with this type of card you will need to contact the support for that card.