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Atomic Knowledge Center

Troubleshooting

ARE YOU USING THE EMAIL THAT YOU PLACED THE ORDER WITH?

1. The same email you used to place the order needs to be used to sign into the account to view your active order(s)

2. If you used someone else’s email or account you will not see the order in your account.

3. If you used your child, parents or teammates’ email, your order will not show in your account. It will populate in the account you used to place the order.

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Enter Verification Code Sent to Email You Provided

If you have not received a code or face any issues, please check your spam folder(for email) or ensure your phone is in service area if using a phone/tablet.

Enter Verification Code Texted to Number You Provided
Code sent to (xxx) xxx-
Didn't Receive it?

If you have not received a code or face any issues, please check your spam folder(for email) or ensure your phone is in service area if using a phone/tablet.

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Your Account has been created Successfully!
Lets Verify Your Cell Phone Number
If you wish to receive proofs via text… Optional
We will not use your cell phone for any other purposes than proofing. We will not sell or share your information with any other companies. Please note that standard text message rates may apply.
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You Must have a valid Email to Proceed

It looks like you're having problems with your Email Code.

You must have an Email Address to create an account and place an order with Atomic.

Here's a few things to try...

1. Check your spam folder.
2. Double check spelling of your email address. (Example:.com.@gmail)
3. Are you using a work email that may be blocking unauthorized communication (if yes, ask company IT for help)
4. Is your email full? No new emails can be received.

Re-enter Email Address
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It looks like you’re having problems with your Cell Phone Code. Here’s a few things to try…

1. Confirm your cell phone number is correct.
2. Do you have a signal on your cell phone?
3. If you have entered a landline number in the cell phone field it will NOT work. You will NOT receive a code.You MUST use a cell phone number.

Re-enter Cell Phone #

If you cannot resolve your cell phone issue, you can proceed, without SMS messaging and your cell phone number. You will only receive email notifications/communication.

Proceed without Cell Phone #

If you are having problems and have tried the steps above and cannot resolve the issue and would like to receive SMS please contact us via live chat or phone 608-781-2339 ext. 2.

Cell Phone
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PLEASE SIGN INTO YOUR ACCOUNT

We see you have been away for a bit and we need to authenticate its you. Once you sign in your build and cart will repopulate.